FAQ
How does the Sunora Mat work? The Sunora Mat uses gentle EMS pulse technology that works through your feet, helping your muscles unwind and release the tension built up throughout the day.
Is it safe to use? Yes. The Sunora Mat is designed for everyday home use and is safe for most adults. If you have any medical conditions or implanted devices such as a pacemaker, please consult your doctor before use.
How long should I use it for? We recommend starting with 15–20 minutes per session. You can use it daily as part of your evening routine.
How do I charge it? The Sunora Mat charges via the included USB cable. A full charge typically takes 1–2 hours.
What's the difference between each set?
- Starter — Sunora Mat + USB Charging Cable
- Comfort — Sunora Mat + Remote Controller + USB Charging Cable
- Relief — Sunora Mat + Remote Controller + Body Massage Pads + USB Charging Cable
- Ultimate — Sunora Mat + Remote Controller + Abdominal & Body Massage Pads + Replacement Gel Pads + 2x USB Charging Cables
What is your return policy? We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us at support@sunora.uk and we'll make it right.
How long does delivery take? We offer free UK delivery on all orders. Estimated delivery time is 5–10 working days.
Can I track my order? Yes! Visit our Track My Order page and enter your order number to get real-time updates.